Communication Practice

Professional, concise, calm, even when they are not.

Simulated client prompts

'What are you doing right now?' - one sentence, plain language.
'We saw unusual activity, is that you?' - confirm/deny fast, timestamped.
'Is this critical?' - impact + likelihood + your confidence level.
'Was exploitation necessary?' - justify against ROE.
'We disagree with the severity.' - welcome it, defend with evidence, adjust if warranted.
'How do we reproduce it?' - clean repro steps a sysadmin can follow.
'What do we fix first?' - ranked list with rationale.